He Works to Honor His Mom
Dr. Robbins’ mom always told him, “You walk on a path cleared by others so it’s your responsibility to clear the path for others.” Watch this video to discover the inspiration and motivation behind his work, and why Dr. Robbins says that “doing diversity” is really about caring about others. Some of you might want to have a tissue on hand.
A Bad Accent
Dr. Robbins often begins his keynotes and presentations with a bad Japanese accent (remember, he’s Vietnamese) to make a point about mental models and giving others a chance. Dr. Robbins coined the term “Unintentional Intolerance” to explain how nice, well-meaning people sometimes unconsciously do things that exclude others.
Recent work in neuroscience suggests that we live life rather mindlessly. Although mindless behavior allows us to use our body’s energy efficiently (good for survival long ago), it can also lead to mistakes. Dr. Robbins uses the idea of “Mindlessness” as the first component of his unique concept of Unintentional Intolerance.
Thinking Outside the Box
“This key concept will help some of you, and hurt many others of you,” says Dr. Robbins as he puts his audience through a mental exercise. With paper, dots, and lines, Dr. Robbins presents part of his “Business Case for Diversity,” an argument that is foundational to Inclusion & Innovation. See how Dr. Robbins uses creative illustrations to make an elaborate point.
Although the vast majority of us are nice, well-meaning people, human beings have an almost natural tendency to be closed-minded. By using Asian stereotypes as an illustration, Dr. Robbins explains how we should understand stereotypes, and how they are a sign of something much larger, something that relates to open-mindedness.
What is Culture?
Without understanding culture, we will have a difficult time understanding open- and closed-mindedness. Dr. Robbins quotes a famous sociologist to explain how culture plays a key role in how humans behave in a world full of differences. Culture also ties into the pursuit of Inclusion & Innovation, and it has everything to do with teamwork and leadership.
Because he believes that the work of diversity is really about human behavior, Dr. Robbins draws constantly from the field of social psychology. Behind the science of Unintentional Intolerance is something called “Cognitive Dissonance.” Dr. Robbins explains this well-known scientific term with funny anecdotes, memorable stories, and insightful commentary.
Preparation is Key
Dr. Robbins explains one of the most important points for every diversity initiative: preparation. With great preparation, diversity initiatives can dramatically increase their chances for success.